We want to make it as easy as possible for you to order from us. As such we happily accept a variety of ways for you to place an order:
- Your existing purchase order system
- Email us your order inline
- Our generic order form (available on request)
- Online (available on request)
Orders over £250 net are considered carriage paid and are not subject to a surcharge. Under this threshold a carriage charge of £6.50 net will be added to the total order. This is a one off payment and not per carton.
We do not enforce minimum order or carton quantities on the vast majority of our product lines. However there a some exceptions:
- Some special orders
The above is not exhaustive but where a MOQ is required we have taken steps to ensure this is clearly communicated, however it is your responsibility to check with your sales representative if you are uncertain.
In our price list all trade prices are exclusive of VAT, and SRP’s are inclusive.
We can provide samples of products for your consideration.
- Credit Account: the samples will be sent to you and invoiced. If you decide to keep them then you simply need to pay for them to your established terms. Otherwise, if you return them upon receipt we will credit your account to cancel the invoice.
- Pro-Forma Account: payment will be taken in advance for the samples and either refunded to the original payment method or credited to your account – depending on your preference.
We can often source products that are not part of our normal inventory (e.g. the wider Robens range). If there is something in particular you require please contact your sales representative.
Depending on the product there may be an MOQ to be met.
The lead in time for special orders can vary. We will be able to give you an ETA based on what it is you require and when.
We warehouse all the products in our price list here in the UK and aim to delivery on orders received before 1100am the next working day.
During peak times this can take a little longer but we will aim to keep you updated.
Our normal delivery days are Monday to Friday. However if you do have special requirements please let your sales representative know so we can discuss options.
We do not offer drop shipping or fulfilment ordering as a regular service. There are some exceptions we are open to discussing if they are of a “one off” nature.
Please contact your sales representative if you have any particular requirements.
All our pricing is in GBP; it is the only currency we accept payment in.