B2B Services

Here you can learn about the B2B services that we offer. We are always keen to explore new opportunities with both retailers and brands, so please get in touch if we look like the right partner for you.

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Flexible ordering

Order in a way that suits your business. This can be as simple as picking up the phone or sending us an email. It could even be through your existing purchase order systems, or we can set you up for online.

B2B FAQs

Placing An Order

We want to make it as easy as possible for you to order from us. As such we happily accept a variety of ways for you to place an order:

  • Your existing purchase order system
  • Email us your order inline
  • Telephone
  • Our generic order form (available on request)
  • Online (available on request)
Carriage Paid

Orders over £250 net are considered carriage paid and are not subject to a surcharge. Under this threshold a carriage charge of £6.50 net will be added to the total order. This is a one off payment and not per carton.

Minimum Order Quantities

We do not enforce minimum order or carton quantities on the vast majority of our product lines. However there a some exceptions:

  • Smidge
  • Storm
  • Some special orders

The above is not exhaustive but where a MOQ is required we have taken steps to ensure this is clearly communicated, however it is your responsibility to check with your sales representative if you are uncertain.

VAT

In our price list all trade prices are exclusive of VAT, and SRP’s are inclusive.

Product Samples

We can provide samples of products for your consideration.

  • Credit Account: the samples will be sent to you and invoiced. If you decide to keep them then you simply need to pay for them to your established terms. Otherwise, if you return them upon receipt we will credit your account to cancel the invoice.
  • Pro-Forma Account: payment will be taken in advance for the samples and either refunded to the original payment method or credited to your account – depending on your preference.
Special Orders

We can often source products that are not part of our normal inventory (e.g. the wider Robens range). If there is something in particular you require please contact your sales representative.

Depending on the product there may be an MOQ to be met.

The lead in time for special orders can vary. We will be able to give you an ETA based on what it is you require and when.

Deliveries

We warehouse all the products in our price list here in the UK and aim to delivery on orders received before 1100am the next working day.

During peak times this can take a little longer but we will aim to keep you updated.

Our normal delivery days are Monday to Friday. However if you do have special requirements please let your sales representative know so we can discuss options.

Drop Shipping & Fulfilment

We do not offer drop shipping or fulfilment ordering as a regular service. There are some exceptions we are open to discussing if they are of a “one off” nature.

Please contact your sales representative if you have any particular requirements.

Accepted Currency

All our pricing is in GBP; it is the only currency we accept payment in.

Opening An Account

In order to open an account please simply contact us.

To get started we will need to know your trading name, location, and if you are online only. If you have a website it would be great if you could share a link to it.

Pro-Forma or Credit

We offer both Pro-Forma (aka Payment In Advance) and Credit accounts.

Typically a new account will start as pro-forma and later move to credit by mutual consent. Exceptions are made based upon references, credit and trading history.

This can be further discussed while you are opening your account.

Updating Records

If you want to check the information we have on record or need to make any updates please contact us.

Closing Your Account

If, for whatever reason, you want to close your account simply contact us. Once any outstanding balances are settled we will close your account.

Step 1

Before sending any products back to us it is important that you contact us first to describe the issue, and if possible do so through your sales representative along with images that clearly show the issue.

Often we will try to assess a product remotely in order to speed up the returns process and find the best solution to the issue you are facing.

REQUIRED:

  • Customer proof of purchase
  • Detailed description of issue and usage
  • Images that can demonstrate the issue (if possible)
Step 2

If we need you to send a product back we will provide a returns number and the address to send it to. Upon receipt we will carry out an inspection and let you know the outcome.

Each case can be very different so we will assist and guide you through the entire process.

Looking For Representation

If you are a brand that is looking for representation within the UK, and are interested in working with us, please contact us.

There are a few things we will need to know before we can proceed:

  • Your pricing structure (i.e. wholesale, trade and SRP)
  • Market position (i.e. who you see as your competition)
  • Payment terms
  • Ordering information (i.e. MOQs, lead time, carriage, etc…)
  • What your expectations from us are
  • Your company name (if different from trading name) and company number (if applicable)

We consider every approach that we receive, please allow us up to 7 working days to reply to you.