Customer Service
We hold ourselves to the standard of service we would hope to receive, and continuously strive for excellence.DESCRIPTION
About:
Storm Down Dryer Balls - Twin Pack are designed to be used in your tumble dryer with down garments and sleeping bags. These balls help agitate the materials filling to assist with an even distribution of the down during the drying process. Storm are passionate about the outdoors, and their role in helping you make the most of the time you spend in it. They were the first and currently only brand to offer a cleaner and waterproofer the can be used in the same wash cycle. The benefit of this is that is uses less water and energy than other competitive products. In 2020 Storm were selected by Patagonia to be their aftercare partner. This was after having successfully competed against 8 other options. They said that “Storm was the only product that was able to bring performance back to ‘like new’ and maintain performance after another wash cycle.“SHIPPING & RETURN
B2C DELIVERY
- Dispatch: Within 24 Hours
- Free shipping across all products on a minimum purchase of £50.
- International delivery time - 7-10 business days
- Easy 30 days returns and exchanges
- For normal orders under £50 there is a shipping charge of £5.99, and for letterbox sized orders (i.e. Royal Mail Large Letter) there is a shipping charge of £3
RETURNS
If you do not like the product you can return it within 15 days - no questions asked. This excludes bodysuits, swimwear and clearance sale items. We have an easy and hassle free return policy. Please look at our Delivery & Returns section for further information.
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- Fast DeliveriesOrders received before 10am are normally shipped on a next working day service. If its going to take longer – we will tell you.
- No MOQ'sWe know that business is agile so we aim to be flexible by offering no minimum order quantities on the majority of our products.