Run / Cycle / Climb / Swim / Relax / Live

Returns Policy

Goods may be returned for refund or exchange within 14 days of receipt. Returned items must not be worn, soiled or damaged in any way, and must be 'as sold'. Goods returned after 14 days will not be refunded but may be exchanged at our discretion. 

To arrange your return please contact us; this can be done by e-mail to sales@newheights.co.uk with the subject “returns”. Goods must be packaged securely to ensure they are not damaged in transit. The responsibility and liability of the goods remains with you until we are in receipt of the goods. Goods are returned to us at your cost, unless deemed as faulty following inspection by our staff. 

After contacting us please address your returns to following:

New Heights Returns (c/o Storage UK Ltd)
Seabegs Road
Bonnybridge
Stirlingshire
FK4 2BN

Cancellation Policy

We aim to meet the Consumer Contracts Regulations (aka Distance Selling Regulations) and subject to our returns policy above, every customer has the right to cancel their order within 7 days of receiving the goods. To cancel you can email us at sales@newheights.co.uk quoting your order number in the message body and using the subject header “cancellation”. From that point we'll guide you through the remainder of the process.

 

Availability

We will endeavour to have those items that are available to buy on our site. Occasionally we may be unable to supply a particular item and we will notify you as soon as possible.